Preloader

Frequently Asked Questions

After completing the booking process and if all your details are correct, you will receive an email confirming your reservation and payment including a booking number. In the event that you have not received an email from us after your booking, please check your spam folder or inform us as soon as possible.

You have the option to securely pay with either your PayPal account or credit or debit card.

If you choose to pay with a credit or debit card, this is not necessary.

Yes. If you need to make changes such as removing or adding someone to your booking, updating your pickup details or changing the date of the tour, contact us by phone or enquires ATTCC alwaysmadeira PONTO com as soon as possible. We will inform you of any overall payment adjustment and if so, it can be paid directly to the driver on the day of the tour.

Yes. We only ask for a 20% deposit online and the remaining balance on the day of the tour. Contact us by phone or enquires ATTCC alwaysmadeira PONTO com about your preferred tour and the number of participants, and we will send you a PayPal payment request (no Paypal account required) for the 20% deposit, which can be paid online.

Yes, you can cancel by phone or enquires ATTCC alwaysmadeira PONTO com at least 48 hours before the tour to receive a refund. For more information, please refer to our terms and conditions.

Yes. Our online payment system uses encryption to protect your payment details from fraud and unauthorised transactions. Card verification is done by PayPal, which is a secure payment system that is recognized worldwide.

Yes. The final price indicated at the time of booking is inclusive of all taxes and charges.

Safety is a top priority for us, and we may have to cancel, postpone, or reschedule your 4x4 tour if there is a red alert issued by the local authorities due to adverse weather conditions. Regardless of the situation, you will either receive a different tour date or a full refund.

Yes. We'll collect you from either your hotel, accommodation, or a location of your choosing. No additional fees will be charged if your pickup is in the city of Funchal or between Caniço and Câmara de Lobos villages. Beyond this boundary we charge a surcharge of 30,00 € per car to cover our costs.