The way we handle problems and mistakes makes a difference. Things don't always go as planned.
Posted on 25 April 2025 by Always Madeira — 1 min
These dear customers booked a tour through a platform two years ago. My colleague was sick, and I was contacted to do the tour, which I accepted. However, I mentioned that there may be a lack of space for six customers on our Discovery. We made the decision to return to the starting point and not continue the tour after approximately 40 minutes of riding due to the limited space.
Our primary objective is to provide a great experience, and if there are any discrepancies, it's best to avoid insisting on or continuing the tour. Everything was treated with professionalism and ethics, and after two years they returned to Madeira and booked with us, which leaves us very proud.